I have brought and sold many properties over many years and must say that I found Tracy to be one of
the best real estate agents I have ever dealt with. She is an extremely personable young woman who goes that extra yard to achieve a sale for the vendor and is extremely business-like in her approach to task at hand. I would not hesitate to appoint Tracy again when the time is right for me to sell my other Kalgoorlie properties.
I found all dealings with First National fantastic. Very professional and effective service. First National made us feel supported though the process of purchasing our first home. We trusted and felt comfortable that all dealings were honest and were in the best interest of both parties.
Mr W and Ms K
I was extremely happy with the professional and friendly manner given to me from Tracy. I believe she went out of her way to show me several different properties, more than once, and I felt she knew what I was looking for. I would definitely recommend Tracy to family and friends and will be using her if I should need to buy in the future.
On behalf of my partner and I, I would like to express our gratitude to Tracy Roberts and First National in how they have dealt with the purchase of our first home. Tracy made us feel informed and comfortable with the purchase which we did not expect with our first home. Having Tracy working towards our goals made the whole process so much more stress free for us and we quickly found we could bounce all our questions off her and she was only too happy to oblige. Come settlement I'm not sure who was more exited, Tracy or us with being relatively new to Kalgoorlie and the real estate market, we trusted Tracy and her knowledge of the area to ensure we were being looked after. She also displayed courtesy and regard for the seller which assured us further we could rely on her. We would certainly consider Tracy again should we ever need her services. Thank you so much!!
Cody and Stacey
Jami -Lee and myself felt very comfortable always with dealing with yourself and First National. You made sure we were well looked after and looked out for our interests.
Your thoughtfulness and personal touch shone out as well as your good real estate knowledge.
We would definitely deal with you again and recommend yourself to friends when needing real estate assistance your trust we felt we had. Thank you for helping us get into our first Kalgoorlie property and our new home.
Brenden and Jami-Lee
Very happy with service showed excellent knowledge and was very genuine and honest. Mr D and Mrs L 18 November 2014
I can't fault Tracy or First National, all services performance and presentation has been of a very high standard.
Mr M and Mrs K
Our first contact was via a telephone call, then an email to Tracy on the 31 March 2015 around 2pm.
The market appraisal was prepared for us the next day around midday in an email format and was very informative.
We appreciate the level of professionalism conducted by Tracy and if we have any further matters we may consider First National.
During the 2015 winter we purchased a house though First National Kalgoorlie and Tracy Roberts. This was our first home and we found the whole process well organised and relatively stress free. This was largely due to Tracy and all the help she provided over the two months from when we first starting looking through to settlement.
We found Tracy to be well informed on the property and settlement process, very friendly and enthusiastic and always available to answer questions and provide advice. We felt she was committed to ensuring both us and the owners were happy. We also felt the level of communication whilst we were deciding on houses was appropriate, regular and friendly without being overbearing.
We would happily deal with First National and Tracy again in the future and recommend both to our friends.
Tracy did very speedy job as we needed to move quickly. However I think some of the contractual arrangements were not communicated clearly to seller who was in Perth.
20 April 2015
Overall I was comfortable dealing with my sales consultant Tracy she was very helpful and went out of her way to make sure I was happy. She had a lot of knowledge of the Somerville area which was my area of interest. I'm very pleased with my new home and I would recommend using First National to my friends and family. Thank you!
25 November 2013
"I was extremly happy with the professional and friendly manner given to me from Tracy. I believe she went out of her way to show me several different properties, more than once and I felt she knew what what I was looking for. I would definately recommend Tracy to family and friends and will be using her if I should need to in the future. P.S - Thanks for the gift card and X'mas card"
3 December 2012
Tracy's all over professionalism is of an excellent standard which is very refreshing to see. I do not rate customer service at an excellent level unless it is in fact that level across all aspects which is testament to Tracy's abilities. I have bought and sold several properties so have many experiences to compare Tracy and First National Real Estate against. You can't approve on excellence.
24 April 2012
"Tracy's overall demeanor and professionalism is of an excellent standard which is refreshing to see. I do not rate customer service at an excellent level unless it is infact at that level across all aspects which is testement to Tracy's abilities. I have brought and sold several properties so have many experiences to compare Tracy and First National Real Estate against"
Mrs N Newland
24 April 2012
"I would love to thank Tracy Roberts for all her hard work in helping me purchase my new house Tracy always was very helpful and happy to find out information that I needed regarding my house purchase. I would highly recommend Tracy to all my friends and family. Tracy is an asset to First National Kalgoorlie, keep up the excellent work and I wish Tracy all the best in the future"
8 February 2012